Terms and Policies

Frequently Asked Questions

How do I track my order?
You will receive a tracking number via email once your order is shipped.
What if I receive a damaged item?
Contact us immediately at support@truskool.net with your order details and images of the damage.
How do I contact customer service?
Reach us at (214) 901-7330 or email support@truskool.net.

Data Collection: We collect information necessary to process your orders and enhance your shopping experience.
Data Usage: Personal data is only used for order fulfillment, customer support, and improving our services.
Security: Our website uses an SSL certificate to ensure that all transactions and data are securely encrypted.
Third-Party Sharing: We do not sell your data to third parties.
For more details, please review our full Privacy Policy at https://www.truskool.net/privacy.

Shipping

Processing Time: Orders are processed within 2-3 business days.
Shipping Method: We use trusted carriers to ensure timely delivery.
Tracking: All orders come with a tracking number, which will be emailed once shipped.
For more details, please review our full Privacy Policy at https://www.truskool.net/shipping.

Returns

Eligibility: Returns accepted within 30 days of purchase.
Condition: Items must be returned in their original packaging and condition.
Refunds: Refunds processed within 7 business days upon receipt of the returned item.
Contact: For any return inquiries, please email returns@truskool.net.
For more details, please review our full Privacy Policy at https://www.truskool.net/return.